Warranty and voucher

Your statutory rights

If a pair is faulty on delivery, you have your statutory rights, free of charge and in every case.

  • Switzerland: under Art. 197 et seq. of the Swiss Code of Obligations, you can ask to undo the purchase, for a price reduction or for a replacement pair without the fault. The period is two years from delivery.
  • EU and EEA: under the law of your country of residence, you can first ask for repair or a replacement pair, then for a price reduction or termination of the contract. The period is at least two years from delivery.

In Switzerland, you must report a fault immediately after discovering it (Art. 201 Swiss Code of Obligations), otherwise the goods are deemed accepted. In the EU and the EEA, your rights do not depend on this. Still, report a fault quickly, so we can help quickly.

Our voucher for faulty pairs

In addition to your statutory rights, BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland, gives you this guarantee for every pair bought on baqless.com, the same in every delivery country:

  1. Report. Report the fault through the form “Tell us about your order”. Give your order number, describe briefly what happened and send us photos or a video showing the fault.
  2. Period. The guarantee covers faults you report within two years from delivery.
  3. Review. We check every report and reply by email.
  4. Voucher. If there is a fault, you receive a voucher for the full purchase price of the pair including the shipping costs you paid for it. You redeem it on baqless.com. You keep the faulty pair and send nothing back.
  5. Refusal. If there is no fault, we tell you why.

The guarantee does not cover normal wear from wearing, damage from force, falls or improper handling, or a lost pair.

Voucher and statutory rights

The voucher is a voluntary offer. It comes in addition to your statutory rights and does not limit them. You decide whether to take the voucher or to exercise your statutory rights. Your statutory rights are free of charge for you.

Care

How to care for your pair is set out on the page “Care after training”.

Last updated: 15.10.2026