Would you like to tell us something about your order?
What happens next
- Send the form with your order number and a few words on what happened.
- We reply by email. Answer with photos or a short video that show the fault: the head, the post or the anchor, sharp and in daylight.
- We check every message. If the pair is faulty, you get a voucher for the full amount including shipping. This applies in every country, and you keep the pair.
Before you write
It won't come out
As long as the anchor stands crosswise, the post cannot pass through. Slide the anchor all the way to the end of the post until it folds flat, then pull straight.
The anchor feels stiff
Skin oil can build up on the post over time. Wipe it gently with a soft cloth and try again. If it stays stiff, tell us.
It sits too loose or too tight
That is a setting, not a fault. Slide the anchor a little closer to the ear or a little back.
Parcel lost or damaged
Use the form with your order number and choose “Something else”. If it arrived damaged, send us a photo of the parcel and the pair with your answer.
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