Returns and withdrawal

At a glance

You live in What applies
the EU, Iceland, Liechtenstein, Norway or the United Kingdom Statutory right of withdrawal of 14 days without giving a reason, see withdrawal information.
Switzerland or another country Voluntary right of return of 14 days for unworn pairs with an intact seal.
any country, for a faulty pair Report with a photo or video, then a voucher or a reasoned refusal. Your statutory rights remain. See “Warranty and voucher for faulty pairs”.

Statutory right of withdrawal

If you live in a member state of the EU, in Iceland, Liechtenstein, Norway or the United Kingdom, you can withdraw from your purchase within 14 days without giving a reason. How this works and what applies afterwards is set out in full in the withdrawal information. The easiest way is to withdraw online using “Withdraw from contract here” at the foot of every page.

Voluntary return for Switzerland and all other countries

Swiss law gives no right of withdrawal for online purchases. We still grant you a contractual right of return, on these conditions:

  1. Period. You report the return within 14 days after receiving the parcel. The date of your report counts.
  2. Condition. The pair is unworn, complete and in its original tin. The hygiene seal is intact. Earrings come into contact with the piercing channel when worn, so under the voluntary return we do not take back opened or worn pairs.
  3. Report. You report the return through the form “Withdraw from contract here” at the foot of every page or by email to contact@baqless.ch, with your order number and the pairs you are returning.
  4. Sending back. You send the pair within 14 days after your report to BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland. You bear the cost of the return. We recommend a tracked shipment.
  5. Refund. Once the pair has reached us and meets the conditions, we refund the purchase price within 14 days to the payment method you used. We do not refund the cost of the original delivery. If a pair does not meet the conditions, we send it back to you and tell you why.

Mandatory rights under the law of your country of residence remain reserved.

Exchanges

We do not offer direct exchanges. If you would like a different model, return the pair under the rules above and order the new pair separately. That way you get it without waiting.

Faulty pairs

The same rule applies to faulty pairs in every country: report through the form “Tell us about your order” with a photo or video, then a voucher or a reasoned refusal. You do not have to send a faulty pair back. The details are set out under “Warranty and voucher for faulty pairs”.

Withdrawal information

This withdrawal information applies to consumers residing in a member state of the European Union, in Iceland, Liechtenstein, Norway or the United Kingdom.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland, email contact@baqless.ch) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at baqless.com/pages/withdrawal-form (function “Withdraw from contract here” at the foot of every page of the shop). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without undue delay, with information on the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland, email contact@baqless.ch:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

Notes on returns

These notes are not part of the withdrawal information and do not limit your right of withdrawal.

  • Wearing earrings in the ear. In a shop, too, earrings for pierced ears are as a rule not tried on in the ear, for hygiene reasons. If you insert a pair into the piercing, this goes beyond the handling necessary to establish the nature, characteristics and functioning of the goods. Under the withdrawal information, you are liable for any diminished value this causes. So check the pair in your hand and against the packaging first.
  • Packaging. If possible, send the pair back in the round tin it arrived in and enclose your order number. Mark the parcel “Return”.
  • Customs duty and import taxes. If you withdraw, we refund the charges you paid to us at checkout together with the purchase price.
  • Parcels from Japan. If your parcel came from the warehouse in Japan, the same return address in Switzerland applies.

Last updated: 05.11.2026