ACCOUNT / CUSTOMER ACCOUNT

You don’t need to create an account in order to shop with us, you can easily proceed as a guest.

However, a customer account offers you many advantages: you can add different delivery addresses, save your orders and favorites, as well as benefit from our special offers and discounts.

CHANGES AND CANCELLATION OF MY ORDER

All our orders are processed directly after the purchase, that’s why, unfortunately, we are not able to change your address if the package is already being prepared. We recommend you to double-check the information before finalizing the order, to avoid any potential mistakes, as it is very important for us to provide a satisfactory service to our clients.

Unfortunately, we are not able to change your order after the purchase, since all of them are immediately processed in our warehouse.

Unfortunately, we are not able to cancel your order after the purchase, since all of them are immediately processed in our warehouse. Of course you still have the option to return your unused product and ask for a refund. In such cases, please contact our customer support at contact@baqless.com mentioning your order number and inform us in advance about the return.

WARRANTY

We offer a two-year warranty on our Baqless products in case of any fault or damages. At Baqless, we stand behind the quality and reliability of our products with a satisfaction guarantee. Should you encounter a fault, please reach our customer support at contact@baqless.com and we will go above and beyond to help you.

PRODUCTS AND MATERIALS

Here at Baqless we understand and take care of the skin prone to sensitivity and irritation. That is why the patented Baqless system is made of surgical stainless steel (316L) typically used in the medical field, making our earrings both hypoallergenic and unbelievably sturdy. 

For Baqless products we use only high-quality stones from prominent suppliers such as Swarovski and Formica, which have always abided by the exceptional ethical and sustainability standards.

We use only genuinely cultured freshwater pearls, natural-coloured, hand-picked and perfectly matched by our experts. They come from controlled breeding in cruelty free environments. Since pearls are a natural product, there may be differences in color and shape. This is quite normal!

With an unparalleled understanding of how to set diamonds to showcase their brilliance, we never skimp on our stones which are all natural and selected carefully by size, degree of whiteness and cut.

At Baqless, it’s of the utmost importance for us that our suppliers comply with the rules of the Kimberley Agreement. In the Kimberley Process, the legal rough diamonds are marked as conflict-free by a certificate of accompaniment during import and export. This process aims to prevent the trade in so-called blood diamonds (rough diamonds sold to finance civil wars) and protect the legitimate diamond trade.

Our jewelry is designed for everyday use and active lifestyles,however, we recommend taking care of the earrings and cleaning them every two weeks.⁠

⁠Simply bathe them in some alcohol (at least 70%) for a few minutes or clean them with a little mild soap.
Then dry them with a clean cloth. ⁠Alternatively, you can use the ultrasonic cleaning devices to clean your jewelry.

To avoid any scratches we recommend keeping your earrings in a jewelry box or in the original package when you don't wear them.

RETURNS AND EXCHANGES

If you are not entirely happy with your order, there is a possibility to return your Baqless product within 14 days of delivery for a full refund. Please contact our customer support at contact@baqless.com and we will guide you through the process.

Please note: The products must be returned in perfect condition, in the original packaging and show no signs of being used. Only then the return can be carried out and Baqless will refund your money.

We would be grateful if you could provide us with the reason for the return as it helps us to develop and improve ourselves and our product.

Unfortunately, for now we cannot offer you a direct exchange via our online store. Instead, you can register your product as a return at contact@baqless.com and place a new order after the return is carried out.

After you have registered your return with our customer service, you can return the products to the following address:

MS Direct Austria GmbH
z.H. Baqless AG
Scheibenstraße 3
6923 Lauterach
Austria

Please note that goods with an order value of at least EUR 150 must be returned by registered mail.

We will try to address your return as soon as possible and issue the credit note. However, this can take up to 14 days after receiving your items, as we have to review the item to approve the refund. We appreciate your patience and understanding!

Other questions

Send us a message via contact form or contact@baqless.com.