Shipping terms

Delivery area, costs and delivery times

Country of delivery	Shipped from	Carrier	Shipping costs	Delivery time
Switzerland, Liechtenstein	Warehouse Switzerland	Swiss Post	CHF 7.50, free from an order value of CHF 120	1 to 3 working days
all 27 EU countries	Warehouse Switzerland	FedEx, delivery term DDP	CHF 15, free from an order value of CHF 120	1 to 3 working days
all other countries	Warehouse Kimura Shoten, Japan	Carrier from Japan	depending on the country, shown at checkout	depending on the country

The EU countries are Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not deliver to the USA or Thailand. For Japan, the shop baqless.jp applies.

Before you send the order, checkout shows the shipping costs for your address. The free shipping threshold is based on the order value of the pairs.

The delivery time runs from dispatch from the warehouse. Unless stated otherwise, we deliver no later than 30 days after the contract is concluded.

Customs duty and import taxes for deliveries to the EU

We send parcels to the EU with FedEx under the delivery term DDP (Delivered Duty Paid). We deliver to your address, duties paid. You pay customs duty and import VAT of your country to us at checkout. Nothing is due on delivery.

The checkout shows you the amounts before you pay.

Customs duty and import taxes for deliveries from Japan

If your parcel comes from Japan, customs duty, import taxes and carrier fees may also be due in the country of delivery. They are not included in the price and are collected on delivery.

Switzerland and Liechtenstein

Nothing is due on delivery to Switzerland and Liechtenstein. Prices include Swiss VAT of 8.1%.

Parcel refused or not collected

If you refuse a parcel or do not collect it, it comes back to us. If you are a consumer with a right of withdrawal, the withdrawal information applies. Otherwise we refund the purchase price less the cost of delivery and return once the parcel is back with us.

Lost or damaged

If a parcel is lost or arrives damaged, the risk is ours. Report it through the form “Tell us about your order”, with your order number and photos of the parcel and its contents. At your choice, we send you a replacement or refund the purchase price.

Packaging

Every pair comes in its own round tin. The shipping packaging is neutral.

Last updated: 05.11.2026