Terms and conditions of sale

1. Scope and contracting party

These terms and conditions of sale apply to every order you place on baqless.com. Your contracting party is BAQLESS AG, Tiergartenstrasse 4, Postfach 139, 4415 Lausen, Switzerland, company number (UID) CHE-477.491.741, entered in the commercial register of the Canton of Basel-Landschaft. You can reach us by email at contact@baqless.ch and through the contact form in the shop.

Our offer is aimed at consumers, meaning people who order for their private use. The version of these terms shown on this page at the time of your order applies. Different terms apply only if we agree to them in writing.

2. Products

We sell earrings for pierced ears. Everything we ship from Switzerland is sold as a pair, and every price is for one pair. A few pieces from the range shipped from Japan, such as the Ludique charms or Amity Echo, are sold individually. The product page states whether a price is for a pair or a single piece.

Form, material, finish and measurements are stated on each product page. If you are unsure whether a pair suits you, ask us before you order.

Photos and 3D views show the product as accurately as possible. Colours may look slightly different depending on your screen.

3. How the contract is made

The presentation of products in the shop is not yet a binding offer. You order as follows:

  1. You add one or more pairs to your cart.
  2. At checkout, you enter your contact details and delivery address and choose the shipping method and the payment method.
  3. Before you send the order, checkout shows everything on one page: pairs, prices, shipping costs, total. You correct input errors right there or in your cart.
  4. By clicking the button at the end of checkout (“Pay now”), you make a binding offer to buy.

We confirm receipt of your order by email straight away. With this order confirmation we accept your offer and the contract of sale is concluded.

If, exceptionally, a pair you ordered is not available, we tell you at once. You then decide whether to wait for the pair or to withdraw from the contract. In that case we refund any amount already paid without undue delay.

4. Contract language and contract text

You can order in German, English or French. These terms exist in all three languages. If the versions differ, the German version prevails. Mandatory rules of interpretation in favour of consumers remain reserved.

We store the contract text. You receive the order confirmation with the details of your order by email. You can access and save these terms, the withdrawal information and the model withdrawal form on baqless.com at any time.

5. Prices

Our prices are in Swiss francs (CHF). For delivery to Switzerland and Liechtenstein, they include Swiss VAT of 8.1%. Shipping costs are added unless your order reaches the free shipping threshold. Before you send the order, checkout shows the total amount you pay to us.

For delivery to the EU, customs duty and import taxes of your country are added. They are included in the total at checkout. The details are in the shipping terms.

If you pay with a card in another currency, your bank or card issuer converts the amount. We have no influence on this.

6. Payment

You pay at checkout with one of the payment methods shown there. Payment is processed by Shopify Payments and, depending on the payment method, by other payment service providers. The amount is charged or authorised when you order. We charge no surcharge for any payment method.

7. Delivery, delivery area and risk

We deliver from two warehouses:

  • To Switzerland and Liechtenstein from our warehouse in Switzerland, with Swiss Post.
  • To all 27 member states of the EU from our warehouse in Switzerland, with FedEx.
  • To all other countries in our delivery area from the warehouse of our partner Kimura Shoten in Japan.

We do not deliver to the USA or Thailand. For Japan, the shop baqless.jp applies.

You can order from any country, provided the delivery address is within our delivery area. Customers from the EU receive the same conditions regardless of nationality, place of residence or place of establishment.

Shipping costs, the free shipping threshold and delivery times are set out in the shipping terms. Unless stated otherwise, we deliver no later than 30 days after the contract is concluded.

We bear the risk of a parcel being lost or damaged in transit until it reaches you or a person you have named.

8. Customs duty and import taxes

We send parcels to the member states of the EU under the delivery term DDP (Delivered Duty Paid). We deliver to your address, duties paid. You pay customs duty and import VAT to us at checkout. Nothing is due on delivery.

9. Right of withdrawal and voluntary return

If you live in a member state of the EU, in Iceland, Liechtenstein, Norway or the United Kingdom, you have a statutory right of withdrawal of 14 days as a consumer. The withdrawal information and the model withdrawal form form part of these terms. You can also withdraw online, using the function “Withdraw from contract here” at the foot of every page.

If you live in Switzerland or in another country, the law gives you no right of withdrawal for online purchases. We grant you a voluntary contractual right of return of 14 days. The conditions are set out under “Returns and withdrawal”. Mandatory rights under the law of your country of residence remain reserved.

10. Faults and voucher

If a pair is faulty, you have your statutory rights. In addition, in every delivery country we offer you a voucher for the full purchase price including shipping if we find a fault after you report it with a photo or video. You keep the pair. The details are set out under “Warranty and voucher for faulty pairs”. The voucher does not limit your statutory rights. You can use them instead of the voucher.

11. Liability

We are liable in accordance with the law. Liability under product liability law and under the mandatory law of your country of residence remains unaffected in every case.

12. Privacy

How we process your personal data is set out in the privacy policy.

13. Applicable law and place of jurisdiction

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you live outside Switzerland, Swiss law applies only to the extent that the law of your country of residence permits such a choice of law. The mandatory consumer protection provisions of your country of residence apply in every case.

You can sue us at your place of residence or at our registered office in Lausen. We can sue you only at your place of residence. Mandatory statutory places of jurisdiction remain reserved.

14. Changes

We may change these terms for future orders. Your order is governed by the version shown on this page at the time of your order.

Last updated: 05.11.2026